Refund policy

 

Your consumer rights
Our physical products and digital guides are covered by Australian Consumer Law. Nothing in this policy limits your consumer guarantee rights.

Faulty, damaged or incorrect purchases
If your purchase is faulty, damaged, incorrect or does not match its description, contact hello@slimtox.com.au with your order number or other proof of purchase, details and any helpful photos. We may assess the problem before providing a remedy.

For a major product failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time. Further remedies and compensation may apply under Australian Consumer Law.

Please report problems promptly. Your rights are not restricted to a 24-hour reporting period, and original packaging is not required to exercise those rights.

Change of mind and cancellations
We do not offer change-of-mind returns, refunds or exchanges. Contact us immediately if you wish to cancel an order. Before dispatch, cancellation may be possible depending on processing progress; we will confirm the available options. These restrictions do not affect your consumer rights.

Digital guides and bundles
Digital guides are not refundable for change of mind, including once accessed or downloaded. If a guide is faulty, misdescribed or otherwise fails a consumer guarantee, your rights under Australian Consumer Law still apply.

A refund for a physical item in a bundle does not automatically include a refund for the digital guide. We assess the affected items and the refund amount according to the circumstances and your consumer rights.

Adverse reactions
Contact us about adverse reactions or concerns raised by your healthcare professional. We assess these individually, including any applicable consumer rights.

Refunds and postage
Refunds required under consumer law are not reduced by merchant or administration fees. Refunds go to the original payment method unless otherwise agreed. Where a consumer guarantee problem is confirmed, we reimburse reasonable return costs. Other delivery costs are handled according to your consumer rights.

Contact us before returning items so we can provide return instructions. Existing customers retain any rights or return commitments that applied when they purchased.