We use Australia Post for our domestic and international orders. We do not take responsibility for orders that have been delivered to the address and not received personally by the recipient.
*If you prefer to have a signature, please mark this in the order comments or send us an email immediately after you place your order.
If you purchased a 'Pre-Order' item, Pre-Order means the item is currently not in stock, so it will be processed and sent to you as soon as the stock arrives at our warehouse. Pre-Order dates are an estimate and not an exact date. **
Please triple check all shipping details listed is correct prior to completing your order. Once your order has left our warehouse, we are unable to make any changes. The address submitted on order is final.
Sales Duty and Import / Customs Fees
Any duty & import fees must be paid by the recipient. If you refuse the shipment from us/choose to abandon the shipment, you agree that you will not be refunded.
We (Slimtox Australia Pty Ltd), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-3 business days for processing time and please note that during sale periods we may have additional delays. We do not guarantee delivery or shipment dates once your order has been despatched from our facility. All dates shown are estimated timeframes. Orders are shipped to the delivery address as entered by the customer when order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
Slimtox Australia Pty Ltd trading as SLIMTOX, is not responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) or investigations direct with carrier for damaged, lost or stolen shipments. Refunds will not be issued for a stolen parcel which has been confirmed delivered by the delivery service.
In most instances, once an investigation has been lodged, the parcel is found and redelivered by the delivery service.
Customers are responsible for providing Slimtox Australia Pty Ltd with their correct daytime shipping address. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Slimtox Australia Pty Ltd does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
We do not offer refunds/exchanges for "change of mind".
We no longer ship to the UK. Shipments outside of Australia may sometimes take anywhere from 1-5 days via express and 2 to 4 weeks for standard delivery.
Please be aware: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment postage. No refunds will be issued.
If you have any questions regarding shipping and/or shipment of orders, please email firstname.lastname@example.org. Please allow us 48 hours to respond the following business day.