IMPORTANT! Due to the health risks from tampering & compromised storage conditions all products purchased from SLIMTOX website are sold on a “No Return Basis”.
We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:
- Faulty
- Significantly different to those shown or described
- Unsafe due to damaged packaging
No Return Basis
The term “ No Return Basis” means that, unless the product is “damaged”, “faulty” or “incorrect”, the product will not be accepted for return.
Change of mind
We do not offer a refund, replacement or exchange if you change your mind about a product or products you have purchased from SLIMTOX, so please choose what you wish to order carefully and make sure what you purchase is exactly what you need.
PROTEIN POWDER: If do not like the taste or texture of our plant based protein powder, a refund may be offered for the unopened bags only. Considerations will be made in a case by case nature. Please contact our team within 7 days of receiving your order.
CRAVE CONTROL: This product is strictly sold on a "no return basis" due to hygiene reasons. No refunds will be considered. A replacement will be offered and sent free of charge in the event the spray/atomiser is shown to be faulty or defective.
Cancellations
Contact us immediately and we may be able to cancel your order. In most circumstances, orders are processed and dispatched on the same business day. Orders that have been dispatched cannot be cancelled.
Incorrect orders
When you receive your order from us and you identify that it is incorrect in anyway, please contact us within 24 hours of receipt of your order to advise us so we can make the appropriate arrangements for replacement, return or a refund. Refunds are issued to the same payment method of original transaction.
If your order or part of is incorrect due to a processing error by SLIMTOX, we will replace it no charge or offer a full refund.
SLIMTOX cannot accept for return any product if the packaging is damaged, the seal has been opened or the product used in any way, unless the product concerned is considered to be faulty after it is opened.
Damaged and faulty products
If a product/s is damaged or you consider it to be faulty please contact us within 24 hours of receipt of your order and we will advise you if the product/s are to be returned and replaced or a refund is to be issued. – refunds are issued to the same method of payment that you used to place the order.
Generally if any product you order from us is considered to be faulty, we wish to have it returned to us so that it can be passed on to the supplier of that product for review as part of ensuring product standards and quality are maintained.
Unclaimed or Returned Orders
Please check with your local customs agency before importing any orders if you are unsure of your country’s rules or regulations. Packages that are “abandoned” at customs will usually be sent back to SLIMTOX. These orders will not be refunded.
Incorrect Address or Returned Items
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, loss of package, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged, resalable condition and in it’s original unopened packaging, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Refunds will not be processed for orders that are "rejected by the customer" at delivery point and subsequently returned to SLIMTOX Head Office.
Medical advise to cease taking product
We are unable to offer a refund on product/s if you have been advised to stop taking them by your healthcare professional.
If you are under the supervision of a healthcare professional for a specific medical condition or are using other prescribed medication, please check with your healthcare professional before purchasing product/s from SLIMTOX.
You have an adverse reaction to a product
If you have chemical and food sensitivities, are on other prescribed medications, or have a history of adverse reaction to nutritional supplements, you should check all ingredients and seek advice from your own health care professional before purchasing our products.
Please email us at hello@slimtox.com.au or send us a message on our contact page if you have any queries.
All transactions are processed in Australian dollars.