IMPORTANT! Due to the health risks from tampering & compromised storage conditions all products purchased from SLIMTOX website are sold on a “No Return Basis”.
We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:
- Faulty
- Significantly different to those shown or described
- Unsafe due to damaged packaging
No Return Basis
The term “ No Return Basis” means that, unless the product is “damaged”, “faulty” or “incorrect”, the product will not be accepted for return.
Did Not Achieve Weight Loss Objectives
It is important to note that weight loss results can vary greatly from person to person due to individual differences, metabolism, genetics, lifestyle, and adherence to the program. While we are dedicated to assisting our customers in reaching their weight loss goals, we cannot guarantee specific outcomes for every individual.
Therefore, we have established the following policy regarding refunds for weight loss programs:
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Non-Guarantee of Results: We do not guarantee weight loss outcomes for every customer. Our programs provide guidance, resources, and support, but the results ultimately depend on various factors beyond our control.
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No Refunds for Lack of Results: We do not provide refunds to customers solely based on not achieving the desired weight loss results. Our programs require commitment, consistency, and adherence to the recommended guidelines to maximise the chances of success.
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Customer Responsibility: Customers are responsible for actively participating in the program, following the provided instructions and maintaining a healthy lifestyle. Lack of compliance may affect the results.
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Exceptions: Exceptions to this policy may be considered in rare circumstances and will be evaluated on a case-by-case basis. If a customer experiences extenuating circumstances that significantly impact their ability to participate in the program, they may reach out to our customer support team to discuss their situation.
If you have any questions, concerns, or would like to discuss your specific situation, please do not hesitate to contact our customer support team. We are here to assist you and provide guidance throughout your weight loss journey.
We appreciate your understanding of our refund policy. We are committed to assisting you on your journey to a healthier lifestyle and encourage your active participation and dedication to the program. Your success is important to us, and we are here to support you every step of the way.
Change of mind
We do not offer a refund, replacement or exchange if you change your mind about a product or products you have purchased from SLIMTOX, so please choose what you wish to order carefully and make sure what you purchase is exactly what you need.
DIGITAL PROGRAMS: Please be aware that after purchase, refunds are not applicable for Digital Assets, Program Guides, and other digital download files. Guides downloaded as part of a bundle will incur charges.
Cancellations
Requests for cancellations will be evaluated on an individual basis. Once orders have been dispatched, they cannot be cancelled. If you have included a program in your bundle purchase, the program's cost will be subtracted from the refund amount, excluding merchant charges.
Incorrect orders
When you receive your order from us and you identify that it is incorrect in anyway, please contact us within 24 hours of receipt of your order to advise us so we can make the appropriate arrangements for replacement, return or a refund. Refunds are issued to the same payment method of original transaction.
If your order or part of is incorrect due to a processing error by SLIMTOX, we will replace it no charge or offer a full refund.
SLIMTOX cannot accept for return any product if the packaging is damaged, the seal has been opened or the product used in any way, unless the product concerned is considered to be faulty after it is opened.
Damaged and faulty products
If a product/s is damaged or you consider it to be faulty please contact us within 24 hours of receipt of your order and we will advise you if the product/s are to be returned and replaced or a refund is to be issued. – refunds are issued to the same method of payment that you used to place the order.
Generally if any product you order from us is considered to be faulty, we wish to have it returned to us so that it can be passed on to the supplier of that product for review as part of ensuring product standards and quality are maintained.
Unclaimed or Returned Orders
Please check with your local customs agency before importing any orders if you are unsure of your country’s rules or regulations. Packages that are “abandoned” at customs will usually be sent back to SLIMTOX. These orders will not be refunded.
Incorrect Address or Returned Items
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, loss of package, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged, resalable condition and in it’s original unopened packaging, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Refunds will not be processed for orders that are "rejected by the customer" at delivery point and subsequently returned to SLIMTOX Head Office.
Medical advise to cease taking product
We are unable to offer a refund on product/s if you have been advised to stop taking them by your healthcare professional.
If you are under the supervision of a healthcare professional for a specific medical condition or are using other prescribed medication, please check with your healthcare professional before purchasing product/s from SLIMTOX.
You have an adverse reaction to a product
If you have allergies and food sensitivities, are on other prescribed medications or herbal remedies, or have a history of adverse reaction to nutritional supplements, please check ingredients on all our products and seek advice from your own health care professional before purchasing our products. Refunds are not issued if you experience an irritation to the patches. If you do experience irritation, please contact our team for advice.
Please email us at hello@slimtox.com.au or send us a message on our contact page if you have any queries.
All transactions are processed in Australian dollars.
Refund Requests
Refund requests for situations beyond standard cases as outlined above, will be given solely at the discretion of SLIMTOX Company Directors. If approved, refunds may be processed through the original payment method, excluding postage costs and bundle discounts, as well as any related merchant fees.