POLICIES

/POLICIES
POLICIES 2018-09-25T03:53:15+00:00

Payment of your purchase is easy and safe. We offer payment methods online; Afterpay or Paypal. Goods are not shipped until payment has been approved and accepted.

Afterpay purchases are securely processed via their checkout process. Afterpay split your payments over four equal instalments due every fortnight. We send your items to you as soon as your order is placed.

We pack and ship all orders within 24 hours and send all parcels within Australia with Australia Post and a tracking ID is emailed and sent via SMS by same business day. You will also receive an email after your order is confirmed with your tracking details and access to any digital downloads. Please be aware that postal services do not operate on weekends or public holidays and once your order is despatched, you will need to track it with Australia Post direct.

International orders are charged at flat Standard or Express rates regardless of your destination. We send via Australia post and include tracking.

Please choose carefully. We do not offer refunds if you simply change your mind or make a wrong decision. Please read through our website thoroughly and understand how our products work and if they are suitable for you.

SLIMTOX Australia Pty Ltd are not obligated under Australian Consumer Laws to offer a refund because you “changed your mind”.  We will offer an exchange or credit where goods are faulty due to manufacturing, have been wrongly described or are different to the product you purchased on this website. All return requests must be made within 7 days of original purchase and products must be returned in their original condition with the tamper seal in tact (unopened) no later than 21 days from original purchase. 

Should you order incorrectly, please contact our Support Crew immediately at hello@slimtox.com.au and advise us of the error or call us on 1300 815 510 Monday to Friday during business hours.

Return to:
SLIMTOX Australia
PO Box 235
Varsity Lakes QLD 4227

Any refunds approved by Company Directors will be refunded by same payment gateway original order was placed if the above conditions are met.

When purchasing from SLIMTOX Australia, all card details are transmitted through a secure third party application. Credit Card information is not kept on file at SLIMTOX Australia or on this website.

Introduction

SLIMTOX Australia regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SLIMTOX customers and users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at 1300 815510

Collection of Information

In order to use the SLIMTOX website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by SLIMTOX is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.

Use of Collection Information

Any details collected from SLIMTOX customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at hello@slimtox.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@slimtox.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

SLIMTOX uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails or sms offers. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@slimtox.com.au or replying “opt-out” on relevant links.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

SLIMTOX may use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

SLIMTOX does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on this website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.slimtox.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Physical goods

After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Orders received up to 4pm QLD time will be sent via Australia Post same business day with tracking ID sent once your order has been processed and despatched via email and SMS.

However if goods are out of stock, you will be advised and delivery may take a little longer. If you wish to query a delivery please contact us at hello@slimtox.com.au

Digital Delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. You will gain immediate access to download the digital files from your order confirmation or your account login.

If you wish to query a delivery please contact us at hello@slimtox.com.au

You will receive an automatic email confirming your order as soon as it has been placed and another automatic email as soon as it has been despatched. If you don’t receive these emails please check your junk folder and make sure you mark us as a safe sender! This will ensure we can reach you in the unlikely event there is an issue with your order.
In your confirmation email you will also receive any download links or files included with your package (if applicable).